Politique de remboursement
Final Sale & Made-to-Order Policy
Because all of our products are made-to-order specifically for you, we do not accept returns or exchanges for changes of mind, incorrect size selection, or standard buyer’s remorse.
Damages and Order Issues
We take full responsibility if your order arrives damaged, defective, or if you receive the wrong item. Please inspect your order upon arrival and contact us immediately at emb.nuvicaeu@gmail.com with:
- Your order number
- A clear photo or video showing the defect, damage, or incorrect item
Once evaluated and verified, we will make it right by offering you one of the following options:
- A free replacement sent to you at no extra charge.
- A full refund back to your original payment method.
Note: Please do not send items back to us without contacting us first.
European Union 14-Day Right of Withdrawal Exception
Please note that under EU law (Article 16(c) of Directive 2011/83/EU), the standard 14-day cooling-off period does not apply to goods made to the consumer’s specifications or clearly personalized/made-to-order items. However, our guarantee for damaged, defective, or incorrect items remains fully applicable to all EU customers.
Refund Processing Time
If a refund is approved, it will be processed automatically to your original payment method within 10 business days. Please keep in mind that banks and credit card companies may take additional time to post the transaction. If more than 15 business days have passed since your refund was approved, please reach out to us at emb.nuvicaeu@gmail.com.
Return Address (if a return is explicitly requested by support):
NuvicaEU Embroidery GmbH - Von-Ketteler-Straße 21, 64297 Darmstadt
